Try to reach customer service at Amazon.com to fix a problem with an order and you will encounter one of the most prominent and frustrating aspects of the Internet era: a world devoid of humans. Not only is there no telephone number on Amazon's Web site, but the company makes a point of not including one. Instead, customers are asked to fill out an online form and wait for a response.I had the same problem with Amazon. After a very frustrating series of messages, I finally did get the number
'It's incredibly annoying,' said Ellen Hobbs of Austin, Tex., whose frustration has led her to publish Amazon.com's customer support number at her own Web site (clicheideas.com/amazon.htm). 'They haven't invested the kind of money in helping you solve problems as they have in selling you things.' In December alone, some 1,100 people visited Ms. Hobbs's site. [The page now says 16,000 as of Dec 30. The NY Times story created a lot of traffic.]
Phone toll-free in the US and Canada: (800) 201-7575and got satisfactory service. My experience with Amazon has generally been quite good—once you reach an actual person. I don't understand why they have decided to create such frustration for their customers. Is the cost that great? The person I talked to seemed to be in India. I imagine the cost is not that high.
Phone from outside the US and Canada: (206) 346-2992 or (206)-266-2992
One would think that some smart company would do well by raising their prices a bit and providing real customer service.
One would also think that someone would do well by starting a website on which people could contribute customer service numbers.