Monday, May 14, 2007

Extra hotel fees

Dale suggests that this series be expanded into a formal study of hotels. In a previous post I complained about hypocrisy. That same hotel (the Radisson in Culver City) earned two other black marks, which I might as well document here.
  1. Our entire condominium community is being fumigated for termites. The owners association arranged a special price of $99/night with the Radisson. But when we arrived we were told that the price didn't include parking, which was $15/night — for each car. Since we had two cars, the total was $130/night (plus tax).
  2. I went to the hotel website to complain. It had a fine "contact us" page in which I was invited to write my name, email address, phone number, etc., and comment. The problem was that the phone number field was both required and locked. I couldn't enter anything into it (on either Internet Explorer or Firefox), and the page wouldn't submit if the field was empty!

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