tag:blogger.com,1999:blog-7321821.post111358333738293880..comments2023-12-13T04:18:15.075-08:00Comments on Blue Cat Blog: The merchant is always rightRuss Abbotthttp://www.blogger.com/profile/15431389045571531450noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-7321821.post-1113722457060153232005-04-17T00:20:00.000-07:002005-04-17T00:20:00.000-07:00I've had some issues with Citi also. I use the on...I've had some issues with Citi also. I use the online payment option and things worked well for ~6 months. At this point, I was contacted by my bank that Citi tried to draw some money, but had problems on their end completing the transaction. I then called Citi to see if I had to resubmit a payment and was promptly told "no, everything's fine." In ~3 weeks, I was contacted by Citi and threatened to sign me over to creditors because I had not paid my monthly payment. At this point, they had decided to charge me over 150 dollars in late fees and finace charges on a 0.0 apr card and raise the apr to 18%. After talking to 3 reps and 2 managers, I finally got my account fixed and fees removed (however, they still insisted that the $20 fine for bounced online check could not be refunded). At this point, I was informed that this was a one time courtesy and I should be more careful next time. It's great when someone scolds you for something they did. =/<BR/><BR/>~YunAnonymousnoreply@blogger.com